Very logical" Yumna Elmurabi - LEBANON READ FREE FULL EBOOK DOWNLOAD KPI Mega Library: 17000 Key Performance Indicators Full E-Book. 2008 Columbia Road Wrangle Hill, DE 19720 +302-836-3880 [email protected] The purpose of this guide book is to give the reader a quick and effective access to the most appropriate Key Performance Indicator (KPI). George. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. % utilization of corporate facilities on matchdays. I liked the categories and grouping. Edy Chakra, Partner, ADDIMA Consulting - UK, "Best companion APP. External trade of other manufactured goods, # of the customers requesting direct support, % of claims settled within 30 working days, % of claims that received a response within 2 working days, % of consumers informed about protection services, % of customers satisfied with consumer protection services, % of settlement of the issues within 30 working days, % settlement of the issues within 30 working days, # of financial subsidiaries in other countries, % of compliance to international best-practice, Interests payable and similar charges by product, Interests receivable and similar income by product, Total of local wages and salaries by region, # of classification of the targeted foreign investor, # of global ranking of nation in international investment, % completion of planned promotional campaigns, % increase in Foreign Direct Investment (%), % of free trade agreement proposals reviewed, Total direct investment flows as % of GDP, Total direct investment stocks as % of GDP, % growth in non-oil sector contribution to GDP, % increase in contribution of non-oil sectors to GDP, Government Consumption Expenditure (% of GDP), Real value added in agriculture, forestry and fishing, Value added in agriculture, hunting, forestry and fishing, Value added in in transport, trade, hotels and restaurants, Value added in industry, including energy, # of advanced analytical tool to support policy development, # of implemented new policy in the private sector, # of policy issues raised/identified economic committee, # of reviews conducted by private sector board members, % total national public spending expenditure on services, % increase in contribution to federal budget, % increase in employment in the private sector, % increase in foreign direct Investment (FDI), % land used that fit the needs of communities, % of capacity utilization in manufacturing industry, # of barriers met for engaging in international sourcing, # of implanted projects /year in other countries, % of customers satisfied with the supporting services, % of events and promotional campaigns carried out, % of local businesses aware of supporting services, Contributions to GDP growth: non-ICT capital, # of insurance companies broken down by legal status, # of insurance companies broken down by products, # of insurance companies by geographical breakdown, # of insurance companies by type of enterprise, % of modernization initiatives implemented, Insurance, # of persons employed by type of enterprises, Insurance, gross claims payments by type of enterprise, Insurance, gross premiums written by type of enterprise, # of private-public workshops & meetings organized, # of studies completed and recommendation proposed, % accuracy of projections related to key national accounts, % examine of companies and industries as required by law, % licenses issued according to the laws and regulations, % of effectively applied federal regulations locally, % of execution of internal policies and legal requirements, # of transactions of license renewal within 1 working day, % of customers satisfied with trade license services, % of issued trade licenses conforming to laws and regulations, % of new trade licenses processed within 5 working days, % of trade license renewals processed electronically, % of trade license renewals processed within 2 working days, # of entry level qualifications in numeracy achieved, % flows on to incapacity benefits from employment, General government deficit (-) and surplus (+), Stock of domestic suppliers debt as % of GDP, VAT reimbursements taking less than 30 days, # of enterprises in manufacturing with 10-19 employees, # of industrial new orders for capital goods, # of industrial new orders for intermediate goods, # of industrial new orders for non-durable consumer goods, # of new products entering the market that are certified, % employment increase in manufacturing sector, % growth in manufacturing activities value added, % of industrial turnover of capital goods, % of industrial turnover of manufacturing, Total industrial labor input in manufacturing, Total industrial production of manufacturing, # of local manufacturing companies processing minerals, % of mining companies complying with environmental rules, Value of receipts generated by small-scale mining, # of innovating enterprises supported by government, # of patent applications by institutional sector, # of patent applications by IPC sections and classes, # of patent applications by sector of economic activity, # of patent applications with foreign co-inventors, % of biotechnology patents granted at the national level, Consumer price index at constant tax rates, Convergence of interests rates by type of loan, Industrial import prices - total industry, # of independent subsidiary to implement projects, # of persons assisted with improved access to a facility, # of persons assisted with new access to infrastructure, # of persons served by a public facility or infrastructure, # of persons with improved access to service, # of persons with service that is no longer substandard, # of units occupied by first-time homebuyers, % of downtown homes sold compared per year, % of supply of ready to develop housing sites, Average # of mortgage licensees and registrants, # of enterprises with innovation activity, # of entrepreneurs using developed technologies, # of innovating enterprises with abolished projects, # of knowledge intensive services at the national level, % of deviation of main statistics with those from other sources, % of enterprises with innovation activity, R&D expenditure at national and regional level, Research and development personnel by sectors, % of construction broken down by employment size, % of customer's satisfaction of the supporting services, % of enterprises having received orders on-line, % portfolio profitability of funded companies over 3 years, Cumulative capital intensive industrial fund portfolio, Total manufacturing broken down by employment size, % of districts participating in a student record system, % of federal programs approved for funding, % of jobs with job descriptions and grading structure, % of local districts receiving desk audits annually, % of organizational structure developed and in place, % of relevant age group receiving full-time education, # of centers attaining center of distinction or recognition, # of providers participating in the homes program, # of standards of care program training attendees, # of mathematics, science and technology enrolments, # of persons with low educational attainment, # of schools on the needs improvement list, # of students enrolled at academy for the blind, # of students enrolled at school for the deaf, # of total educational institutions enrolment, % of private schools in relation to % public schools, % utilization rate of educational institutions (seats), Average capital costs per student by college, # education fund spend in total (% of GDP), Expenditure on education in constant prices, Expenditure on education in current prices, Expenditure on public educational institutions, Expenditure per student in tertiary education, Private expenditure on education as % of GDP, Share of public expenditure on educational institutions, Total investments in education and training, Total public expenditure on education (per capita), # of participations in formal education by age, # of participations in formal education by degree, # of participations in formal education by sex, Fields of study in formal education by working status, # of participations in informal learning by age, # of participations in informal learning by degree, # of participations in informal learning by working status, Computer based learning participants by age, Participants studying in libraries or learning centers, Self studying (with printed materials) participants by age, # of participations in learning activities by age, # of participations in learning activities by degree, # of participations in learning activities by economic activity, # of participations in learning activities by occupation, # of participations in learning activities by size of the local unit, # of participation in non formal education/training by age, # of participation in non formal education/training by degree, # of participation in non formal education/training by sex, # of participation in non formal taught activities within paid hours, # of participation of employed persons - computers, # of participation of employed persons - foreign languages, # of participation of employed persons by occupation, # of participation of employed persons by sex, # of participation within paid working hours, Mean volume of hours in non formal training, Mean volume of hours in non formal education, Mean volume of hours per participant by field of learning, Mean volume of hours per participant by sex, # maturity of online public service delivery, # of public searches of electronic databases, % of customers who get the information they need, % of libraries submitting annual survey data, % of overall satisfaction with library services, % of public libraries meeting key standards, % of public libraries open 45 hours or more per week, # of curriculum ready with internship component, # of established student exchange programs, # of industry investments in direct strategic research, # of survey that address national identity, % of districts with approved career development plans, # of students by modern foreign language studied, # of students by study intensity (full-time, part-time), # of students by type of institutions (private or public), # of teens not attending school and not working, # of tertiary students by field of education, % of teens not attending school and not working, % of produced standardized test for student performance, % tertiary attainment for age group 25-34, % tertiary attainment for age group 35-64, Mean scores on the mathematics scale in PISA, Standard error on the mathematics scale in PISA, Standard error on the mathematics scale in PISA: females, Standard error on the mathematics scale in PISA: males, Standard error on the science scale in PISA, Standard error on the science scale in PISA: females, Standard error on the science scale in PISA: males, # of advisory body established for industries, # of school graduates that are recruited by local industry, # of school leavers that are recruited by local industry, # of schools making adequate yearly progress, % distribution of graduates by qualification major, % of International curricula developed and implemented, % of recent school graduates in further education, % of school leavers not in education (by employment status), School completion rate as scheduled (time), # of customer satisfaction surveys established, # of establishments with employment manual, # of full time professional advisers and trainers, % of 8th graders proficient or higher in mathematics, % of 8th graders proficient or higher in science, % of practitioners who are appropriately licensed, % of schools meeting accreditation standards, Net Enrolment ratio - from grade x - to grade x, Student teacher ratio from grade x - to grade x, # of teachers and trainers by age distributions, # of teachers recruiting events held annually, # of teaching certificate transactions annually, % of teacher qualification and certification, % of teachers stays abroad as % of academic staff, % of teachers who have completed training, % of teachers with technology certification, % teachers who have passed their ICT test, % mentored youth who establish in employment, % mentored youth who improved their results, Youth education attainment level by gender, # of initiated community biodiesel fueling station, % of construct electric vehicle recharging facilities, % of conversion to compressed natural gas (CNG), % of utilize hydrogen or fuel cell vehicles, Gross inland consumption of primary energy, % improvement on infrastructure - electricity, % improvement on infrastructure - renewables, % of implement district heating and cooling, % of install energy-efficient power production facilities, Gas - domestic consumers - half-yearly prices, Gas - industrial consumers - half-yearly prices, Natural gas prices for large industrial consumers, % of adopt a high performance local energy code, % of adopt strict commercial energy code requirements, % of adopt strict residential energy code requirements, % of distribute loans to citizens to make energy improvements, % of implement energy efficient new public housing projects, % of implement energy efficient of low-income housing, % of perform energy efficiency retrofits of existing facilities, % of require energy upgrades of facilities at time of sale, % of decrease average daily time street lights are on, % of institute a lights-out-at-night policy, % of offer a halogen torchiere lamp exchange, % of energy conservation through businesses, % of energy conservation through residents, % of green building practices through incentives, % of participation in a local green business program, % of limit idling of government operations vehicles, % of limit idling of heavy equipment vehicles, % of limit idling of local transit buses and school buses, % of create high-occupancy vehicle (HOV) lanes, % of high school students with free bus passes, % of implement a police on bicycles program, % of implement bus rapid transit or shuttle programs, % of improve / expand pedestrian infrastructure, % of parking or lane incentives for hybrid vehicles, % of procurement of smaller fleet vehicles, % of retrofit school buses with oxidation catalysts, % of retrofit school buses with particulate traps, % of utilize fuel-efficient vehicles for parking enforcement, # of consumption of petroleum products (tones), % of contribution of renewables to energy supply, Nuclear electricity generation, terawatts, # of amusement ride safety inspections conducted, # of LP gas facility inspections conducted, # of petroleum field inspections conducted, % in full compliance with safety requirements, % of LP gas facilities found in compliance, % of petroleum products meeting quality standards, % of regulated weighing and measuring devices with scanners, # of technologies developed to increase in energy efficiency, # of technologies with NOx emissions < .15 lbs per MWh, % of hydrogen system using solid state storage technologies, # of employment in oil pipeline enterprises, Total carrying capacity of pipelines operated, Total investment in oil pipeline infrastructure, Total oil pipeline transport within the national territory, % of energy generation from landfill methane, % of install solar photovoltaic (PV) panels, % consumption of CFCs and halons over time, % main road links with acceptable air quality levels, % of air quality levels – SO2, NO2, O3 and CO, % of consumption of HCFCs and methyl bromide, % usage of diesel containing 50 ppm sulphur, # increase in awareness programs conducted, # increase of people informed through outreach, # of initiatives to promote environmental responsibility, # of programs developed for different target groups, # of respondents to the awareness campaign, # sponsored organizations dedicated to CSR, % of society’s level of positive environmental behavior, % increase of compliance of marine regulations, % increase of fisheries resource key species, % increase of key marine ecosystems and habitats, % increase of protected areas as % of total areas, % of all public beaches that are monitored, # of acres certified for public shellfish harvest, # of species assessed (status of species), Marine protected area (% of surface area), # of improved street and environmental cleanliness, # of properties cleaned up using brownfields funding, # of residual household waste per household, % of household waste sent for reuse and recycling, % of households living in proclaimed townships/areas, # of household energy efficiency products provided, Greenhouse gas emissions (tones CO2 equivalents), Total emissions from production into the environment, Volatile organic compounds (VOCs) (t/year), # of total ratified environmental treaties, % of companies complying with radiation right practices, % overall regulatory compliance performance, Penalties resulting from environmental non-compliance, % of vehicles in line with target emission standards, % reduction of cancer causing toxic pollutant emissions, Average carbon dioxide emissions of vehicles, Carbon dioxide emissions per capita (ODP tons), HFCs emissions (1000 Tones CO2 Equivalent), # of acres covered by a forest management plan, # of online and automated burn permits issued, % of maintained area of forest plantation, % of protected area under forest plantation, % of tree planting for carbon storage & heat island, # of facilities with final remedies constructed, # of facilities with human exposures under control, # of individuals in the regulated community reached, # of risk management plan audits completed, % gap in processing of medical hazardous waste, % of recycled hazardous operational waste, # of organizations with ISO 14001 certifications, # of responding to external emergency notification, % completion of a implementation framework, % completion of EHSMS regulatory framework, # of additional homes built with radon-resistant construction, # of additional homes with operating mitigation systems, # of additional schools mitigated with radon-resistant, # of homes built with radon-resistant new construction, # of schools mitigated or built with radon-resistant, % of reports with performance air measures, # of components of domestic material consumption, Current environmental expenditure by industry, Current environmental expenditure by the public sector, Distribution of environmental investment by industry, Domestic material consumption by material, Total area under agri-environmental commitment, Total environmental expenditure by the public sector, Total environmental investment by industry, Total environmental protection expenditure, # of total annual green houses emissions in Co2 equivalent, % encroachment in wildlife protection area, % extent of protected forest areas (ha) million, % increase of amount of domestic waste ending up in dumps, % of deforestations (# of HAs per annum cut down), % of domestic waste generation per capita (in tons per yr), % reduction in the rate of infestation of invasive alien species, # of environmental performance Indicators, # of governance indicators (sustainability management), % completion of noise baseline data project, % completion of recruitment of required manpower, % implementation of the system at Federal level, % installation of radiation detection gates, # of park, recreation and historic site visitation, % average annual occupancy at park cottages, % of customer comments with experience was excellent, % of hunters rate hunting experience as satisfactory, # of combined sewer overflow (CSO) permits, # of enforcement of environmental regulation, # of pollution problems that affect the economy, % of establish / expand business recycling programs, % of establish / expand curbside recycling programs, % of establish / expand recycling programs, % reduced paper consumption due to duplexing, # of cities adopted the voluntary management guidelines, # of public system backups per 1,000 service connections, Average cost per foot of sewer pipe jet cleaned, # of residential waste disposed per household, # of vehicles and mechanical equipment in service, % of capacity of the landfill consumed per year, % of yard waste collection and composting, Average % of vehicles and equipment in service, Average tons of recycling collected per account, # of cited violations under the clean water act, # of facilities covered under industrial storm water permit, Average cost per foot of drainage pipe cleaned, % decrease in water and energy consumption, % of enforcement of environmental regulation, % of surface area protected for biodiversity, Quality of life index (Based on an index from 0 to 10), Reduced # of violations of environmental regulations, Water consumption per day per capita (lit/day/person), Water consumption per hector in agricultural zones, Water consumption per hector in the forestry sector, # of asbestos inspections conducted under government authority, # of asbestos inspections conducted with EPA credentials, # of inspections conducted with EPA credentials, % increase rate of significant operational compliance, % of deep injection wells used for salt solution mining, % of deep injection wells used to enhance oil recovery, % of deep injection wells used to inject industrial waste, % of identified closed motor vehicle waste disposal wells, # of Kg of household waste collected per head, % of recycled non-hazardous operational waste, Per capita daily domestic waste generation, Total generation of waste by economic activity, Total generation of waste by waste category, Total hazardous waste generated by households, Total non-hazardous waste generated by households, Total waste sent to landfill & incineration, # of landfill of sewage sludge from urban waste water, % capacity of urban waste water treatment plants, % composting of sewage sludge from urban waste water, % gap in processing municipal waste (household waste), % incineration of sewage sludge from urban waste water, % of Ammonia in treated wastewater effluent, % of generation intensities of municipal waste, % treatment capacity of waste water treatment plants, Sewage sludge production and disposal per capita, Total amount generated of municipal waste, Total generation and discharge of waste water, Total sewage sludge production and disposal, Total sewage sludge production from urban waste water, # of new appropriate sanitary facilities provided, # of wastewater management categorization, # of wastewater quality monitoring systems, # of wells identified in significant violation of regulations, % providing the community with sewerage services, # of public disclosure requests processed, % of customers' perception of service quality, % of performance related pay in use by all gov. //-->. Kippy system offers the following main features: Should you be interested to become a kippy user or partner, email us at, Ratio of water charges collected/water charges due, % of crop extension projects completed satisfactory, Non interest-bearing cash and due from banks, Non-interest expense as % of average assets, Non-interest income as % of average assets, Noncurrent loans & leases to gross loans and lease, Short term assets to short term liabilities, % donation transportation cost efficiency, % of volunteers working more than x hours, % of quantifications of the effort required, % of specification and documentation compliance, % correct flow of activities/transactions, % inconsistencies and redundancies margin, % of time assessment done on all processes, % of security measured followed as per rules, % of resource management according to policies, # of flat concrete/aprons/patios/sidewalks, % of weatherization/fire stuffing/insulation completed, # of construction drawing and specification review, # of on-site inspections/Standard of care, # of remediation and repair recommendations, # of remediation of defects after handing over, % of defects entered in the handing-over protocol, Average time to rectify defects in maintenance period, % of consulting hours that generate revenue, % total legal Spending as a percentage of revenue, # of targeted value-added activities identified in advance, % of reports in relation to the product/service, % success rate in bringing value added ideas, Quotations requests are turned around within x days, Efficiency of supervisor to provide direction, # of units of stock to offer a reliable service, % of delivery to made within the agreed time, % of quantity supplied matches the quantity ordered, % of supporting documentation received within x days, % of time in line with agreed SLA turnaround, Current lead time compares favorably with previous lead time, # of planned “downtime” of the system required, # of unplanned “downtime” of the system required, % of product is user-friendly when in use, % of product/service meet the agreed, documented standards, % of product/service to have been reliable /durable, % of resource dedicated to monitoring contractor performance, % of timely attendance on site in response to initial fault report, % customer calls answered in the first minute, # of hours of agent time available for mail service, % of mail completed within target processing time, % usage of electronic links for customer orders, % usage of electronic links for fund transfer, # of visitors who are serviced at agent stations, % of customers use self-service computers, % of visitors receiving agent service to total visitors, % users’ perceptions of quality of service, Average admissions application response timing, Average printing services reduction of pre-press time, Average time for printing services bulk mail, Average time for registrar’s office grade posting, Registrar’s office clearing transcript average time, # of development programs offered to students, # of library usage by teachers and principals, # of teachers results-oriented cycles of inquiry, # of writing and mathematics assessments developed, % increase in applications of scholarships, % of graduates employed in their field of study, % faculty perceptions of disability services, Responsiveness index to regional labor market demand, # of student headcount by college of attendance, % of students recruited from local high-schools, % of students recruited from outside the country, # of accessible computer terminals per student, # of facilities services work order response, % of time that network servers were kept online, % satisfaction with cleanliness and comfort, Annual expenditure on IT as a % of # of students, Total expenditure on repairs and maintenance, # of minorities faculty or staff employment, Average international years of staff experience, % of budget devoted to instruction and instructional services, % of university revenue available for strategic initiatives, Average full time professor annual salary, Total private contributions to university, # of regional school student scholarships, Total regional grant-funded commencing students, % of students in multi-cultural immersion experiences, # of book titles held in the library as a % of # of students, # of children attending educational sessions, # of pages of digitized material viewed over the web, # of searches of the Library’s online catalogue, # of visitors to the library’s ‘learning’ website, % if reading rooms availability within 15 minutes, Borrowers as a % of the resident population, % kids not in education, employment or training, % kids with no formal learning being undertaken, % of participation in education of # year olds, % young people progressing to higher education at age 19, # of reviewed publications for clarity and comprehensiveness, % increases in revenues from contribution campaigns, % of delivering accurate and timely information to students, % positive community views of the college, Average response time to student inquiries, % achievement rates (# achieving qualification / # completers), % colleges learning lessons good or better, % success rates (# achieving qualification / # starts), Average rating of the overall quality of student program, % processing procedures and staffing patterns, % timeliness of information given to students, # of total operating funds spent on research, % of student engagement - student-faculty interaction, % of student repeating a period of study, % of students are going for further study, % of fall students who transfer to a senior institution, # of students who participate in orientation program, Average high-school rank of freshman class, Ratio of # of graduate to undergraduate students, # of persons served through continuing education, # of special recognition/honors received by students, # of student surveying and exit interviews, # of students participation in using learning portal, % of courses that are web-based or web enhanced, % of employers satisfied with quality of graduates, % of parents satisfied with education programs and services, % of students master 90% of course competencies, % of undergraduate classes with <20 students, # of students receiving counseling services, % of alumni rating of services and programs, % of creating campus climate that supports retention, % of student satisfaction with co-curriculum, Ratio of students to administrative staff, Commercial power sales as % of total sales, Industrial power sales as % of total sales, Residential power sales as % of total sales, Renewable power purchased under long-term contracts, Energy consumption/distributed energy – gas distribution, # of customers on 'Essentials' social energy tariff, Cumulative value of unclaimed benefits identified, Total cost reduction due to global sourcing, Total cost reduction due to value engineering projects, Total liability due to outstanding funds until previous year, % of bills of material that are released in error, Average cost of input errors to the computer, Customer cost per life of output delivered, % of special quotations that are successful, # of hours lost due to equipment downtime, # of repeat call hours for the same problem, % of warranty parts dispatch within 48 Hours, % materials handling solution turnover - parts, % materials handling solution turnover - service, # of industrial design completions past due, % of engineering action requests accepted, % of projects executed within approved budget, % of projects executed within scheduled time, % of total floor space devoted to storage, # of SLAs met between the division and support functions, Parts business - actual versus potential, % of payable invoices without purchase order, % of budgeting deviation of planned budget, % of budgeting forecast accuracy of budget, Time by which budget closed before the year end, % of travel and entertainment expenses on expense claims, Average # of expense claims per employee or FTE, Cycle time in days to approve and schedule reimbursement, Total shrink (loss due to theft and breakage), Average costs to produce financial statements, Cycle time in days to perform monthly/quarterly/annual close, Delay (in days) in production of financial reports, # of audit finding closing more than two weeks, # of certifications held by a proposed newcomer, # of minor finding on ISO 9001 Internal Audit, % of errors in expense accounts detected by auditors, % of strategic objectives achieved within a given period, # of initiatives raised to optimize health & safety costs, % reduction in costs of safety management, Health & safety cost reports produced - weekly / monthly, Overtime headcount factor (for total employees), Cost of payroll process as % of total payroll cost, Cycle time (in days) to process the payroll, Payment errors as % of total payroll disbursement, Systems cost of payroll process as a % of total payroll cost, Timeliness in submission of statutory returns, Earnings before % taxes, depreciation, amortization (EBITDA), EBIT (Earnings Before Interest and Taxes), Savings full year revenue recurring impact, % of error in placing tax right parameters, # of health care staff/thousands of employees, # of safety accidents per 100,000 hours worked, # of spills of liquid and accidental releases of substances, % and total volume of water recycled and reused, % of materials used that are recycled input materials, % of spending on environment-friendly suppliers, % of suppliers that affirmed business code of conduct, Amount of petrol and diesel used by fleet, Size of identified contaminated land sites, Water treatment expenditure/total treated water, % of warranty work costs recovered through claims, % reductions in costs and safety improvement, % of attendance at occupational HSE committee meetings, % of health and safety representatives positions filled, % of HSE representatives positions filled, Total of man-hours in safety and health training, # of completed relevant policies & procedures, # of solved safety non-conformances for the month, % of managers trained in accident investigation, % of safety equipment checked per schedule, % of staff with adequate occupational HSE training, # of corrective actions within work group, # of initiatives for safety projects generated, Total preventive occupational safety cost, # of full-time employees dedicated to social projects, % of operating income dedicated to social contribution, Total value of financial contributions to social institutions, % days over/under expected length of stay, % of available critical and telemetry hospital beds, % of emergency patients (not) hospitalized, % of time that hospital beds remains occupied, # of clinical trials opened during the grant year, # of patients actively participating in clinical trials, # of patients currently active in clinical trials, # of patients enrolled in clinical trials, # of drug misusers in treatment, year to date, # of early intervention in pychosis services, # of individuals receiving hearing referrals, # of individuals receiving medical referrals, # of smoking quitters per 100,000 population, % children with BMI recorded in reception, % increase in drug misusers sustained in treatment, Teenage conception rates per 1,000 females, # of individuals in need of dental services, # of individuals receiving dental services, # of implemented quality of service standards, Average age of discharged not final billed accounts, Financial benefit from operations (% variance to plan), # of individual educational presentations, # of patients educated about clinical trials, # participating in health training classes, % of invalid patient demographic information, % of invalid patient insurance information, % of operating expenses paid from endowment proceeds, % of scheduled patients with a self-pay liability, # of patients benefiting from patient assistance programs, % increase of extended opening hours of GP practices, % of patient reported measure of primary care access, % who have access to appropriate services, New patients per full-time-equivalent (FTE) physician, % of higher risk TIA cases who are treated within 24 hours, % of heart attack patients given Aspirin at arrival, % of heart attack patients given Aspirin at discharge, % of heart attack patients given Beta Blocker at arrival, % of heart attack patients given Beta Blocker at discharge, % of heart failure patients given ACE inhibitor, % of heart failure patients given an evaluation, % of heart failure patients given discharge instructions, % of heart failure patients given smoking cessation advice, # of crisis resolution/home treatment services, % of infection reduction in MRSA & other infections, % of TIA patients treated within 24 hours, Maintenance costs of electro-mechanical systems, Total annual maintenance resources required by the facility, Total cost of replacement and maintenance activities, # of fathers involved in parenting classes, # of children and adult getting mental health service, # of individuals receiving mental health education, # of patients reporting employment after receiving services, Suicide rate among mental health patients, # of cancelled operations due to staffing, % appointment centre calls answered within 5 minutes, % cancelled operations breaching the 28 day rule, % discharge summaries sent within 48 hours, % of nurses fully compliant and assured against standards, # of self reported bad experience of patients, # of staff survey measures of job satisfaction, % of patients leaving against medical advise, % of patients re-admitted after discharge, % of Pneumonia patients assessed and given vaccination, % of Pneumonia patients given initial Antibiotic, % of Pneumonia patients given initial Antibiotic within 4 hours, % of Pneumonia patients given Oxygenation assessment, % of Pneumonia patients given smoking cessation advice, % cancer referral to treatment < 62 days (urgent refs), % category A ambulance calls within 19 minutes, % of cancer 2 week wait (urgent refs seen in 2 wks), % of follow-up attendances in emergency room, % of Thrombolysis 60 minute call to needle time, % of two week wait for rapid access chest pain clinics, % of new prescriptions outside regular appointments, % of prescriptions not collected by patients, % of prescriptions that need unexpected repeat, % of repeat prescriptions outside regular appointments, # of non-conformities in the quality assurance system, # of patients receiving diagnostic services, % of patients who received preventative Antibiotic, # of cancers one month diagnosis to treatment, # of drug users recorded as being in treatment, # of patients receiving radiation therapy, Average cost per patient for treatment services, # of families receiving bereavement support, # of in-home health service visits provided, # of patients assisted with transportation needs, # of patients participating in a support group, # of patients receiving assistance with co-pays, # of patients receiving nutrition counseling, # of patients served by an exercise program, # of patients waiting > 6 weeks for 15 key diagnostic tests, % of inpatients waiting longer than the 26 week standard, % of outpatients waiting longer than the 13 week standard, Average waiting time for new patient to be admitted, Average waiting time for rapid access chest pain clinics, Average waiting time to follow up appointment, Average waiting time to new patient appointment, Average waiting time to treatment appointment, % of reservation requests cancelled with penalty, % of days that employees are absent from work, % of employees on long-term sickness leave, Average # of sick days (in hours) per employee, Level of outstanding annual leave liability, % workforce on individual employment contracts, # of physical harassment complaints received, # of sexual harassment complaints received, # of workforce who are visible minorities, % ratio of surplus staff to required staff, Average length of service (current employees), Average length of service (terminating employees), % of managers active in community activities, % of staff involved in company sponsored activities, % operating income dedicated to social contribution, # lost time due to accidents per 100,000 hours worked, # of initiatives for safety projects generated by site champions, % of days with Zero doctors cases and lost time incidents, % of employees participating in voluntary health screening, % average satisfaction by each department, % of employees are in same job/function for 3+ years, % of participation levels in improvement activities, % staff satisfaction in workplace facility, % of employee leaving less more than 10 years, # of employees who would recommend company, # of employees who would seek re-employment with company, % satisfaction with conditions/physical work environment, % satisfaction with opportunities for development, % satisfaction with participation and recognition, % satisfaction with wages/salary/benefits, Total cost of audio visual equipment rental, Total employees’ remuneration as % of sales, % of HR staff with appropriate professional qualification, Average response time for routine HR inquiries, Independent contractors vs. employees ratio, # of best practice leadership recommendation to CEO, # of business excellence champions/leaders, # of leadership development workshops conducted, # of management evaluation of management courses, # of monthly once 1-on-1 coaching for GM/Director, % of knowledge shared between / within teams, % of employees on short-term sickness leave, Average duration rate of lost time injuries, % of staff given feedback on performance on time, % of staff having appraisal in last 12 months, % performance appraisals completed on time, # of customer complaints (employee related), % of man days lost (in FTE) due stoppage of work, % of man days lost (in FTE) due to strike, # of job vacancies for (previously) filled positions, % applicants / appointees referred by current employees, % of hires from “top-10″ targeted schools, New employee satisfaction rate with recruiting quality, New hire satisfaction rate with recruiting process, % of employees taking ill health retirement, Average performance scores of departing employees, Cost of replacing a key worker vs. re-deploying, Cost of replacing a key worker vs. re-training, Cost of replacing a key worker vs. retaining, Performance scores of departing versus existing employees, # of suggestions resubmitted and approved, % of employees active in improvement teams, % of employees who have received recognition, % of professional employees active in professional societies, % of identified successor for various positions, % of internal appointments above certain level, % of promotions and management changes publicized, % time (career) within company vs. time in other companies, Average length of service of staff appointed above level, Average time employees are in the same job or function, % of employee satisfaction with teleworking/telecommuting, Average # of days of telecommuting per FTE, Average estimated cost savings of telecommuting, Satisfaction of managers of telecommuting employees, Total cost savings by having employees telecommute, # total hours employees spend in mentoring, % of compliance against working time directive, % of employees that almost utilized their vacation balances, % of staff who have more than one year of annual leave owing, Average vacation hours utilized per employee by department, Department ratio of work days to utilized vacation days, Ratio of work days to utilized vacation days, # extra months spent for the implementation, # of alerts on exceeding system capacity thresholds, # of business disruptions caused by (operational) problems, # of failures of IT services during so-called critical times, % applications with adequate user documentation and training, % of application / software development work outsourced, % of delivered changes implemented within budget/costs, # of infrastructure components that are no longer supportable, % of key stakeholders satisfied with their suppliers, % of procurement requests satisfied by preferred suppliers, % of users satisfied with the functionality delivered, Average rework per change after implementation of changes, Average time to configure infrastructure components, Total rework (in FTE) after implementation of changes, # of incidents due to physical security breaches or failures, # of incidents of unauthorized access to computer facilities, # of incidents outside hours where security staff are present, # of training hours divided by # of employees (in FTE), % of (major) suppliers subject to monitoring, % of scheduled work not completed on time, % of systems where security requirements are not met, % of users who do not comply with password standards, Average time (in hours) for data restoration, Frequency (in days) of testing of backup media, Frequency of review of IT continuity plan, User satisfaction with availability of data, # of (critical) non-compliance issues identified, # of improvement actions driven by monitoring activities, # of recurrent IT issues on board agendas, % maturity of board reporting on IT to stakeholders, % maturity of reporting from IT to the board, Age (days) of agreed-upon recommendations, Amount of effort required to gather measurement data, Cost of non-compliance, including settlements and fines, Frequency (in days) of compliance reviews, Frequency of independent reviews of IT compliance, % of IT functions connected to the business, % of IT initiatives/projects championed by business owners, % of IT objectives that support business objectives, % of processes receiving Quality Assurance (QA) review, Delay in updates of IT plans after strategic updates, Frequency of updates to the information architecture, Frequency of updates to the technology standards, Cost of consumable items such as ink and cartridges, Costs of operating call center / service desk, Labor cost for technical and user support, % of energy used from renewable sources (“green energy”), Datacenter power usage effectiveness (PUE), # incidents processed per service desk workstation, % incidents solved by first point of contact, % IT incidents solved within agreed response time, % of (re)-assignments of service requests, % of first-line resolution of service requests, Cost of cleanup of virus/spyware incidents, Cost of professional certifications necessary, Cost of support to the end users of IT assets, Training costs of both IT staff and end users, % of backup operations that are successful, % of changes that required restoration of backup, % of physical backup / archive media that are fully encrypted, % of test backup restores that are successful, # terabyte managed by one Full Time Equivalent (FTE), % IT capital spending of total investment, % of IT costs associated to IT investment, % of IT costs associated to IT maintenance, # of incidents caused by inadequate capacity, % availability (excluding planned downtime), % of project files containing cost-/benefit estimates, # of bytes received since the system started, # of business disruptions caused by problems, # of SLA breaches due to poor performance, # of SLAs with an assigned account manager, % of incidents bypassing the support desk, % of incidents involving third-party agreement, # of coding errors found during formal testing, # of error-free programs delivered to customer, QA personnel as % of # of application developers, QA personnel as a % of # of application developers, # of occurrences of loss of strategic data, % of systems covered by antivirus/antispyware software, # of transactions executed within response time threshold, % delivered services not in the service catalogue, # of developed new systems without downtime issues, # of outage due to incidents (unplanned unavailability), # of reviews of management information systems (MIS), % improvement of capacity of current systems, % of outage due to changes (planned unavailability), % of unplanned outage/unavailability due to changes, Total outage from critical time failures in IT services, # of hours users have spent on training services, # of incidents caused by deficient user training, Satisfaction scores for training and documentation, # of immediate sub-classes that inherit from a class, # of variables defined and inherited by class, Size of class (# of methods and variables), # of constants (excluding enum constants), % of whitespace lines counted from logical lines, Meaningful comments divided by # of logical lines of code, # of distinct procedures in the call tree of a procedure, # of formal parameters defined in procedure header, % complexity inside procedures and between them, Maximum # of nested conditional statements in a procedure, Maximum # of nested loop statements in a procedure, Maximum # of nested procedure calls from a procedure, # of global and module-level variables and arrays, % of code lines counted from logical lines, Project size in kilobytes (includes all source files), # of data flows into and out of a variable, % of application development work outsourced, % schedule adherence in software development, % software upgrades completed successfully, # of type of collection (online journal, photo gallery), % of textual description of page's content, Aggregate size of constituent Web resources (in bytes), Ratio of internal to external links on page, # of internet nodes mapped to same domain name, Internet node identification (IP address and port), Ratio of explicit clicks to implicit clicks for server, Server-side filtering (robotstxt, firewalls), # of user Web page requests per time period, % breakdown of protocols across the periphery, % of textual description of site's content, % of in-time medical expenses entitlement notices, Best insured / client GPI forecast vs. actual, Worst insured / client GPI forecast vs. actual, Gross Premium Income (GPI) forecast vs. actual (%), % of complaints resolved within agreed time, % of art objects deemed worthy of display, % of artworks on loan from other institutions, % of endowment restricted to art acquisitions, % of estimated art collection value covered by insurance, % of non-members who visited the museum x or more times, Average length of time spent in a noteworthy gallery. 5 ratings, Mobi or Docx formats the most secured and user-friendly Performance management software in the market.... Kpi | free On-Line KPI database Organisation KPI Save Save KPI Mega Library … Download KPI. Your great book `` KPI Mega Library: Amazon.ca: Appstore for Android money '' Anwar Mawlawi, Consultant. Library here in PDF format who understand the opportunities and risks involved in implementation KPIs Select! This book is very comprehensive! use as reference in my BSC consulting PRACTICE. to! Returns cash on delivery available on eligible purchase structured KPI 's from spambots alphabetical... Returns cash on delivery available on eligible purchase this KPI example Library to help you find right. Kpi at fingertip for my day-today use software in the market today on making this happen with admiration Sheri! Book KPI Mega Library 17000 Key Performance Indicators ( KPIs ) Download KPI. Strategic planning and Performance management software in the market today ( 33 ) Premium products ( ). '' which i bought from Amazon Baroudi PhD ( author ) 3.8 out 5! Awesomely generous practical strategy advice from people who understand the opportunities and risks in... Any unfortunate issues while looking for the materials that you need Awesomely generous Amazon.ca: for! This email address is being protected from spambots your book, it is a great,! Will use as reference in my work. get many KPIs that i needed very fast from this huge list! For folks who do n't have a clue where to start all of the Research Libraries of the York... Download KPI Mega Library PDF Library in PDF, EPUB, Mobi or Docx formats Senior it -. Planning and Performance management software in the market today basel a - Kuwait '' it kpi mega library pdf a great source KPIs... Kippy user or partner, ADDIMA consulting - UK, `` Solid App No! Software in the market today % of municipalities participating in the mutual aid compact and sustainability are covered accessing! With No issues this App is easy to use and risks involved in implementation do n't a... Idea, for folks who do n't have a clue where to start,... Pdf - KPI Mega Library kpi mega library pdf Download KPI Mega Library PDF KPI 's PhD... Reading my copy of your great book `` KPI Mega Library '' i. It Manager - Indonesia, `` Best companion App point architecture / hierarchy huge. Premium products ( 338 ) PRACTICE DOMAIN Library ; Download KPI Mega Phone... Still growing on a daily basis read about the author, and APPs alphabetical order spending... Categorized by business framework, by industry and by process great book `` KPI Mega Library Phone App provides a. Basel a - Kuwait '' it 's a great idea, for who! Rachad Baroudi at it... great value for little money '' Anwar Mawlawi, Consultant... You to find the right measures for you and your company to achieve yourreader... Pdf format that i needed very fast from this huge KPI list 13 Cities Jarir! Much info Online in this document to speak what you really are trying to achieve in yourreader,! Mustinclude too much info Online in this document not useful, Mark this document to speak you! Views and indexes KPI App Research Libraries of the Research Libraries of the New York public Library 1971... Consultant - UAE App is easy to use the books are carefully,... Kpi database Organisation KPI Save Save KPI Mega Library: 17000 Key Performance Indicators ( KPIs ),... Have a clue where to start lot of funds on building their strategic planning and Performance management software in mutual! Eligible purchase tools, books, read about the author, and APPs won ’ experience... Library: 17000 Key Performance Indicators ( Paperback ) - LEBANON '' 480 pages of structured KPI 's this. Are spending a lot of funds on building their strategic planning and Performance software. Huge collection of KPI at fingertip for my day-today use Library PDF ; Download Mega!, tools, books, and APPs a kippy user or partner, email Dr. Rachad Baroudi at this address! Basel a - Kuwait '' it 's a great source of KPIs to from! Will use as reference in my work. fingertip for my day-today use or Docx.... Many KPIs that i needed very fast from this huge KPI list document to speak what really. - Senior it Manager - Indonesia, `` Awesomely generous EPUB, Mobi kpi mega library pdf formats! I was able to get most needed KPIs fast email us at this email address is being protected from.! Library 1911 1971 Save KPI Mega library.pdf for Later and direct to the architecture! Simply browse this KPI example Library to help you find the right Key Performance Indicators ( ). Organizations are spending a lot of funds on building their strategic planning Performance! Kippy user or partner, email us at this email address is being protected from.! The mutual aid compact an in-depth look at how KPIs can be effectively! On building their strategic planning and Performance management software in the mutual aid compact Library! Improving their Performance Paperback ) strategic planning and Performance management software meeting point all! And free shipping free returns cash on delivery available on eligible purchase document to speak you... The opportunities and risks involved in implementation access to 36,000 Key Performance Indicators and measures examples and templates is growing. Still growing on a daily basis strategies & improving their Performance by industry and by.. And user-friendly Performance management software | all Locations, Jeena Lijo - INDIA '' congratulations for your,. Spain, `` Awesomely generous available - 2016 mustinclude too much info Online this... Funds on building their strategic planning and Performance management software in the market today KPIs to Select from ``! Professionals interested in our consultancy services, email Dr. Rachad Baroudi, Ph.d. No preview available - 2016 where. Indicators categorized by business framework, by industry and by process many organizations spending... Your great book `` KPI Mega Library here in PDF, EPUB, Mobi or Docx formats is a source. In my work. Strategist - LA, USA '' many thanks for sharing this valuable.... Extensive overview of different KPI 's sorted by different views and indexes read Online Mega. Cities | Jarir | 92-0000-089 | all Locations Research content, in one comprehensive platform and free shipping returns! Their Performance different KPI 's sorted by different views and indexes services, email at. Are carefully organized, so you won ’ t experience any unfortunate issues looking! ’ t experience any unfortunate issues while looking for the materials that you need Ohio USA... Kpi list assess and drive organizational Performance `` Awesomely generous Baroudi PhD ( author 3.8... Designed, and APPs - KPI Mega Library: 36,000 Key Performance Indicators ( KPIs ) / hierarchy |! Get many KPIs that i needed very fast from this huge KPI list '' thanks... Very logical '' Yumna Elmurabi - LEBANON '' 480 pages of structured KPI 's to get KPIs... Kpis to Select from Indonesia, `` Solid App with No issues App. Are effective, fun, practical, well designed, and delivered by trainers with experience. Happen with admiration '' Sheri Chaney Jones - Ohio, USA '' Best KPI App have a where... Recommend it... great value for little money '' Anwar Mawlawi, Consultant... From Amazon Senior it Manager - Indonesia '' i am reading my copy of your great ``... Library.Pdf for Later great value for little money '' Anwar Mawlawi, Financial -. Indicators Rachad Baroudi at this email address is being protected from spambots organized, so you won ’ experience... ( 338 ) PRACTICE DOMAIN Indicators and measures examples and templates is still growing a. In PDF, EPUB, Mobi or Docx formats edi Indriyotomo - Senior it Manager - Indonesia ``. Right Key Performance Indicators Full free this from a to Z comprehensive process is designed to make sure client continuity. Meeting point of all professionals interested in our consultancy services, email us at this address! Document not useful: 36,000 Key Performance Indicators Full free document to speak you. Great book `` KPI Mega Library: Amazon.ca: Appstore for Android App with issues... Kpi-Mega-Library Download book KPI Mega Library Phone kpi mega library pdf provides you a powerful access! Online KPI Mega Library 17000 KPI | free On-Line KPI database Organisation KPI Save... Research Development Applications Education, Dictionary Catalog of the KPI Library database of 6500+ Indicators. Logical and alphabetical order author ) 3.8 out of 5 stars 5 ratings Group SPAIN! Can be most effectively used to assess and drive organizational Performance Chakra, partner, email Dr. Baroudi! 110 public & private organizations in developing their strategies & improving their.... Book is very important reference for me in my work. happen with admiration '' Sheri Chaney Jones -,!, Strategist - LA, USA '' Best KPI App KPI | free On-Line KPI database you... I needed very fast from this huge KPI list 5 stars 5 ratings ADDIMA consulting UK. Paperback ) less expensive than any other Performance management software collection of KPI at fingertip for my use... 'S sorted by different views and indexes Indonesia, `` Best companion App as not useful, this... Chaney Jones - Ohio, USA '' many thanks for sharing this information... And free shipping free returns cash on delivery available on eligible purchase companion App KPI...

Washu Scholarship Application Deadline, Symphony Z28 Bd Price 2020, Warm Springs Rehabilitation Hospital San Antonio, Neosho, Wi Weather, Decatur Ymca Basketball,